Help with Ordering


If you need a little help with placing your order for our wedding stationery collections, then you may find your answer below. If not, then please don't hesitate to give us a call or drop us an email with your questions.


When should I send out my invitations? 

We advise that you look to send your invitations out between 8 and 12 weeks before your wedding date. If you are getting married abroad, or you have guests travelling a long distance who may need to book their transport in advance, such as flights, then you may like to allow a few more weeks. With this in mind, and with the time it takes to complete your order, you should look to order your invitations at least 5 months before your wedding day. 

Should I order all the items I need at the same time? 

You can, but you don’t have to. It’s not always possible to order everything at once as you may not have all the details you need finalised. If this is the case, then we recommend that you make separate orders as and when you require the items. 

When should I place my order? 

Save the date cards should be ordered as soon as you have confirmed your wedding date with the church or civil venue. Invitations should be ordered around 5 months before your wedding date. We recommend that you order any order of service booklets, reception items or thank you cards at least 2 months before your wedding date. You can order thank you cards after your wedding but please bear in mind our delivery times. 

How long will my order take?

From receipt of your order and deposit, we take approximately 10-14 days to send out your proofs. Once you have signed these off and settled the balance, you will be given a confirmed delivery date, so please allow approximately 4-6 weeks for delivery. 

I’m not sure how many I need, can I order extra items later? 

As our stationery is handmade to order, you can order extra items subject to our standard delivery times and delivery charges, however we strongly recommend that you work out the quantities you think you will need at the time of the initial order.  It is always best to order a couple extra to cover spelling mistakes or for a reserve list to ensure you have everything you need at the right time. 

Is there a minimum order? 

No, there is no minimum order quantity or value, but please remember there will still be a delivery charge if your order is under £250.00.

Can I still order, even though I am on a tight deadline? 

The simple answer here is call us. We appreciate that sometimes tight deadlines are unavoidable, so if you find yourself in this situation and would like to order, please call us and we’ll do our utmost to accomodate your requirements. 

What is included in the price? 

Just about everything is included in the price including all your stationery, envelopes where applicable and proofing. 

Additional charges are made for printing guest names on your invitations if you choose this option and also for delivery on orders under £250.00. Additional charges may also be made for any special requests, however you will be advised of this at the time of ordering. 

How much is delivery? 

Delivery is free on order with a value of more than £250.00.  For all orders under £250.00 we charge £15.00 per order.  This covers all packaging and postage costs.  If you live locally, you are also more than welcome to collect your order from us.


When and how do I pay? 

We request payment in two stages. The first is a 50% deposit that we request when you place your order. We then ask for the remaining balance to be paid upon approval of your proofs. We include an invoice for this with your proofs. 

The easiest way to pay is either online or by cheque.  Please make cheques payable to ‘Emma Woodhead’.  Or you can pay by direct bank transfer.  Please contact us for our bank details.   If you pay by bank transfer, please be sure to quote a reference consisting of both you and your partners’ initials and your wedding date. For example Claire Westerby and John Hargreaves who are getting married on the 6th August 2010 would be CWJH060810.


Any more questions...... 

If you can't find the answer to your question here then please don't delay and give us a call or drop us an email and we'll get on to it straight away.  You can contact us at:


or on

01484 859624